My Amazon apprenticeship journey: Moyo’s success story

NigelMentee-Testimonial, Testimonial

My Amazon apprenticeship journey
When Moyo first joined Urban Synergy, she wasn’t sure of the pathway, to get to where she wanted to go. She knew she wanted an apprenticeship, but she struggled to find the right work experience, understand what employers were looking for, or develop the soft skills that would help her stand out.

Through 1‑2-1 mentoring, workplace visits, CV and interview preparation, Moyo began building the confidence and clarity she needed to navigate her career path. This marked the start of Moyo’s apprenticeship journey, one defined by growth, resilience, and guidance.

“Having someone to guide you before you take the steps yourself made all the difference. Everything you do is ultimately your own work, but the guidance gave me direction and reassurance.”

Turning setbacks into growth

One turning point for Moyo came early in her application process, when she received feedback on a rejection. Understanding why she hadn’t been successful allowed her to improve and not allow setbacks to affect her confidence. She shared these insights with her mentor, who helped her refine her approach, overcome nerves, and become more comfortable with public speaking, a skill that had once been daunting.

Strengthening her profile

Moyo’s CV was another area where Urban Synergy’s support was pivotal. Working closely with her mentor, she strengthened her profile, giving her the stepping stone she needed to secure her Level 7 Finance Apprenticeship at Amazon, alongside working towards her CIMA Accounting qualification. This achievement became a cornerstone in Moyo’s Amazon apprenticeship journey.

“The apprenticeship is rewarding, but challenging. Juggling work, study, and a social life isn’t easy — but it’s worth it. The confidence and mindset shift I gained through Urban Synergy helped me go from ‘I could maybe’ to ‘I will, I can.’”

Giving back: inspiring the next generation

The support didn’t just stop at landing her apprenticeship. Inspired by the guidance she received, Moyo has begun planning and delivering network events for other students, sharing her knowledge and experience so others can benefit from the same opportunities she had.

“Without Urban Synergy, I would have gone down a path that wasn’t right for me. The community is incredible — you leave with something valuable every time, whether it’s knowledge about a company, a process, or a new skill. It changes your mindset and builds your confidence.”

Reflections on the journey

Through mentorship, practical experience, and a supportive community, Moyo transformed uncertainty into a clear career pathway. Today, she not only thrives in her apprenticeship but also gives back to inspire the next generation of young professionals, continuing her Amazon apprenticeship journey with purpose and impact.

“I want to say thank you to Urban Synergy for the support and resources they provided me with before and during my application process. I think it helped not only with practical knowledge but it helped when it came down to how I managed my support system, my response to failure/success as well as aiding my pursuit to be better in my role.”

Inspired by Moyo’s journey? You can help more young people achieve their dreams. Support Urban Synergy today through donations, mentorship, or by choosing us as your charity of choice and be part of the next success story.