Privacy Policy

At Urban Synergy we are committed to respecting and protecting the privacy and security of personal data while ensuring compliance with relevant legislation including the General Data Protection Regulations effective from 25th May 2018. We aim to be open about how the information is collected and used, and will keep it safe - we do not sell your personal information to other organisations.

How we collect information

Urban Synergy enlists and coordinates volunteers to deliver a number of programmes to benefit young people.

  • “Top Tips to the Top” Role Model Seminars
  • 1-2-1 Mentoring programme
  • Career Jumpstart Work Experience
  • Corporate led mentoring programmes

The types of personal information we collect consists of the following; such as first and last name, gender, email address, postal address, phone number and other similar contact data. Urban Synergy collects personal data in different ways, mainly through the mentoring application and matching process, the regular monitoring and feedback/evaluation of mentoring relationships, provision and delivery of seminars, training and notification of events and opportunities relating to the support of the young people that the programme aims to benefit.

How personal data is stored

Personal data is securely stored electronically and/or in paper form.

Purpose of processing

Urban Synergy processes personal data in order to deliver opportunities via our volunteers and partners; the processing will include selecting suitable volunteers and mentees from our database to deliver our youth mentoring programmes. We also process personal data for safeguarding purposes and also to monitor and evaluate our mentoring programmes and to collect feedback.

Urban Synergy will, on some occasions, process data for programme stakeholders, safeguarding and research purposes.

Urban Synergy will process data in order to communicate with volunteers, partners and staff members, informing them of relevant opportunities, updates and events required to implement our programmes and to the advancement of our objectives.

Sharing data

Data will only be shared with partner organisations related to the delivery of mentoring programmes.

Urban Synergy will not share your data with any third parties, unless you have given explicit consent. We only ask for your consent in relation to specific uses of personal information where we need to and if we need it, we will make it clear that we are asking for consent. Such consent can be withdrawn at any time.

Security of your personal information

Urban Synergy stores your electronic data on secured platforms. All of the software used to process and store your data is 2 Factor password protected and is accessed by authorised personnel only. We ensure that all information that is provided via online forms is encrypted and stored in a safe location. Information provided is shared only with authorised personnel within Urban Synergy and will not be divulged to external agencies.

Urban Synergy are working towards a Cyber Essential Certification

Your rights in relation to your information

Rectification and Erasure

You have the right to choose who holds your data. If you no longer wish Urban Synergy to hold your data, you have the right to request to have any personal data that we hold on you  corrected and/or deleted. If this is the case, please communicate this in writing by contacting us via our website at or via our email [email protected] providing details of the data you wish to be corrected OR if you  wish to have your data deleted. We will then respond within 30 days of receipt of your request.

Subject Access Request

If you wish to access the data that we hold on you, please email [email protected] outlining the specific request and we will respond to you within 30 days of the receipt of the Subject Access Request.

Withdraw Consent

Where you  have consented to Urban Synergy processing your personal data, you have the right to withdraw that consent at any time. To do so, please communicate this is writing to [email protected]

Data Retention

Urban Synergy will retain your personal data only for a long as is necessary to fulfill the above objectives.

Update or change your personal information

You can change your preferences for how Urban Synergy communicates with you at any time. The accuracy of your information is also important to us, therefore we will update any incorrect information promptly once we are aware of this.

Updates to this Policy

This Policy may be subject to review. Any future changes or additions to the processing of personal information, as described in this Policy, will be communicated via an appropriate channel i.e. via our website.

Contact us

If you wish to contact us about any issues relating to your data, please email us at [email protected]