Mentoring Coordinator

Salary: £28,000

Hours: 35hrs per week /Full-time (with a willingness to work weekends and evenings when required for events.)

Location: Remote, with travel to Partners’ offices and events

About US

Urban Synergy is an award-winning youth empowerment charity, founded in 2007 with the mission to inspire, guide, and ignite the ambitions of young people. 

Our approach focuses on early support, to build confidence and show young people aged 9-24 years of age from underrepresented communities what’s possible. That’s why we connect them with aspirational - yet relatable -  role models and mentors, as well as industry-leading companies.

Understanding that every young person, their circumstance, and their dreams are unique, we tailor our school programmes, mentoring, and work experience opportunities to help them reach their individual potential. 

With the collaboration of our valued partners, we are building an equitable world where everyone, regardless of their background, is empowered to write their own future.

About the role:

We are looking for a highly proactive Mentoring Coordinator who can develop, manage and grow relationships with young people and professionals to support them with our Mentoring Programme. Your responsibilities will include:

  • Supervising mentors and mentees to achieve SMART goals and complete the mentoring programme.
  • Reviewing and monitoring mentoring safeguarding session logs and ensuring mentoring relationships are progressing positively.
  • Building rapport with young people, ensuring they are supported and succeeding during the mentoring programme. This includes attending mentee social events and networking opportunities
Main Responsibilities:
  • Building relationships with new mentees, supporting them through the three month mentoring programme to graduation, and setting expectations for them as mentees.
  • Assisting with matching mentees and mentors based on the mentees career goals or industry interests.
  • Producing weekly summary reports on session logs, and mentoring relationships. Reporting on any issues (missed meetings, punctuality, etc.) and successes to Head of Programmes and wider team.
  • Organising, attending and contributing to Mentor/Mentee team building events and life skill enrichment activities.
  • Establishing and maintaining regular contact with the parents/carers of mentees  and troubleshooting any breakdown in communication, arising issues, or areas of concern.
  • Actively promote safeguarding, and escalate any safeguarding issues to the Head of Programmes/CPO and relevant Authority.
  • Continuously seek opportunities and areas to improve in the delivery of mentoring programmes.
skills required:
  • Ability to communicate effectively with a range of people, including students and young people, parents/carers, teachers and corporate professionals.
  • Ability to maintain appropriate professional relationships and boundaries with young people.
  • Proficient using technology and software programs, particularly microsoft office, google docs, and Salesforce.
Qualifications required:
  • Level 4 NVQ or above in relevant field work experience (e.g. teacher, social work, youth work, counselling, learning support assistant), or 2 years field experience working towards NVQ4 level
  • Experience working with and/or mentoring disaffected, challenging young people to bring about positive outcomes.
  • Knowledge of safeguarding children and young people.
  • Proficient with MS Office, Google docs, and CRM systems (e.g. Salesforce)
Equal opportunities statement

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Criminal records check

Urban Synergy is committed to safeguarding children, young people, and vulnerable adults. All post holders are subject to a satisfactory DBS (Disclosure & Barring Service) check where appropriate.